Terms and Conditions

Conditions govern the services provided by Socair LTD Consultancy ("we," "us," or "our"). By engaging our consultancy services, you agree to comply with these terms.ServicesWe provide consultancy services as agreed with clients.All work is carried out with reasonable care and skill. Any timelines provided are estimates and may be subject to change.
Fees & Payment - Fees are agreed upon before work commences. Payment terms will be outlined in an invoice, and payment is required within the agreed timeframe. Late payments may incur additional charges.
Confidentiality:Any information shared by clients will be treated as confidential. We will not disclose client details unless required by law or with explicit consent.
Data Protection - We comply with UK GDPR and the Data Protection Act 2018.
Please see our Privacy Policy for details on how we handle personal data.
Limitation of Liability - We are not liable for any indirect, consequential, or financial loss resulting from our consultancy services. Our total liability shall not exceed the fees paid for the services provided.
Cancellation & Termination - Either party may cancel services with reasonable notice, as agreed in writing. Fees may still apply for work completed before cancellation.
Governing Law These 'Terms & Conditions' are governed by the laws of England and Wales. Any disputes shall be resolved under these legal jurisdictions.
Contact Us For any questions regarding these terms, please contact us via phone or email.
Last Reviewed: March 2025

We use your data to:

Respond to inquiries and provide consultancy services.
Communicate with you about our services.
Comply with legal obligations.

We do not sell or share your data with third parties unless required by law or necessary for service delivery (with your consent).
Data Storage & Security

We store data securely and only for as long as necessary.
Appropriate security measures are in place to protect against unauthorised access.

Your Rights
Under UK GDPR, you have the right to:

Access, update, or request deletion of your data.
Object to processing or request data portability.
Withdraw consent at any time.

Contact Us
If you have any questions or wish to exercise your rights, please contact us via phone or email.
Last Reviewed: March 2025

Privacy Notice
Socair LTD is committed to protecting your privacy. This notice explains how we collect, use, and safeguard your personal information when you visit our website.
What Information We Collect
We may collect personal details you provide, such as your name, email address, and phone number, when you contact us via our website.
How We Use Your Information

To respond to inquiries and provide requested services.
To communicate with you about our consultancy services.
Personal data will only be used with your consent and will not be shared with third parties without your permission.

Data Retention
If you enter into a consultancy contract with us, we may securely retain relevant information as required for our services.
Contact Us
For any questions about this notice or your personal data, please contact us via phone or email.
Last Reviewed: March 2025

Accessibility statement

Accessibility statement Socair LTD is committed to making our website accessible to as many people as possible, regardless of ability or technology. We aim to follow best practices to ensure an inclusive online experience.
Accessibility Features
Our website is designed to be navigatable using a keyboard.
We use clear, easy-to-read fonts and sufficient color contrast.
Our content is structured to be readable by screen readers.
Ongoing Improvements
We are continuously working to enhance accessibility and welcome feedback to improve user experience.
Contact Us
If you experience any difficulty accessing our website or have suggestions for improvement, please contact us via phone or email.
Last Reviewed: March 2025

Complaints procedures
Socair LTD Consultancy is committed to providing high-quality consultancy services. If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns so we can address them promptly and fairly.
How to Make a Complaint
If you have a complaint, please contact us via email: info@socair.org
Please provide details of your complaint, including your name, contact information, and a clear description of the issue.
Complaint Handling Process

We will acknowledge receipt of your complaint within 5 working days.
A full investigation will be conducted, and we aim to provide a response within 14 working days.
If further time is needed, we will inform you of the expected resolution timeframe.

Resolution

If your complaint is upheld, we will take appropriate action to resolve the issue.
If you are not satisfied with our response, you may request a review.

Escalation
If you remain dissatisfied after our final response, you may seek independent advice or escalate the matter to a relevant regulatory body if applicable.
Contact Us
For any complaints or further assistance, please contact us via phone or email.
Last Reviewed: March 2025